If not on the email itself, they will be available on the website when applying the offer. We hope this continues for many years to come! In regards to our promotional offers, there are always some Terms & Conditions (as with everything in life, I'm afraid!) and we do aim to state these on any emails sent. Hi Christopher and thank you for taking the time to share this with us! It's great to see you have recently found us and are enjoying the quality of our shirts. And as previously mentioned his letter stated any shirt (no exceptions mentioned) Your CEOs letter had no reference to the terms and conditions you glibly quote. There was no email either from me or from you CT 3. I did not apply for this offer, it was sent by post with your CEOs signature after my first purchase 2. I know it’s small beer but I won’t be ordering the 4 shirts. But, rather than retain a new customer you’re about to lose one over your refusal to discount the expensive shirt under Nick’s signature. Additionally I was about to order another 3 shirts which were discounted to the stated price. Your CEO recently sent me a welcome aboard letter, bottom line “enjoy our famous shirts for £34.95 etc” Not strictly true, I really wanted a bib evening shirt which was already discounted to £64.95 but wasn’t reduced to £34.95 at checkout. I dealt with your chat team on several occasions and found them extremely helpful and polite, much better service than I’d experienced with your competitors. The shirts I recently ordered, 5 in total were very good in quality, fit and looks. New customer 5*shirts, excellent chat line service but welcome aboard discount flawed Again, we're sorry this experience wasn't to the high standards we strive for, and will continue to work closely with our delivery partners to improve service levels wherever possible. But they have definitely left our account. If for some reason you cannot locate the funds, please let us know - we can ask the Accounts Team for a reference number that you can then query with your card issuer to help track them down.

It typically takes 3-5 working days for a card refund, so we'd expect those funds to have cleared now. Your refund was issued on 2nd August, back to your original payment card. We may ask you to double-check to ensure the parcel is not with a neighbour or hidden out of sight, but that is just a standard precaution. Even when an order states it has been delivered (as I understand was the case on both occasions here) we will trust the customer and arrange either a replacement or a refund. We always support customers whenever an issue with a third party (usually a delivery service) arises. We absolutely share your frustration with what has happened. Of course, we are terribly sorry to learn you had not one but two poor experiences due to Amazon shipping not delivering your items. Hi Tim and thank you for taking the time to share your experience with us.

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